dameware remote support web browser feature

At its base level, the software creates a secure connection between one person’s computer and a remote connection, allowing the first user to operate the second computer as if they were in the same room. Remote access tools have been around for years, with a range of features and benefits for companies and individuals looking to help less tech-savvy users with computer issues and maintenance.

With a majority of employees and IT staffers now working at home due to Covid-19, the need for enterprise-level software that can support these larger numbers has also grown. Here’s help.įor many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one connection between an IT staffer and a remote office employee. The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations.

Remote desktop software: 8 enterprise-friendly IT support tools

Dameware remote support web browser feature